The supermarket giant was forced to install an online queue system to help it manage the ‘high volumes of traffic'.
Tesco has apologised to customers after its website struggled to cope with demand from shoppers seeking to secure Christmas delivery slots.
The supermarket giant was forced to install an online queue system to help it manage the 'high volumes of traffic'.
Customers on social media complained about the delay, saying they were being made to wait for hours.
Tesco tweeted in response to apologise 'if things take a bit longer than usual'.
'A lot of customers are using our website and app at the moment,' it added.
After looking at availability, Tesco is able to offer a few delivery slots this week, but the bulk of them are opening up in December. However, if you do need a Tesco delivery, there are a number. So that we can help as many customers as possible, our priority delivery slots will have an 8-hour delivery window – either from 10am-6pm or 2pm-10pm. If you're a vulnerable customer booking a priority slot, please make sure the mobile number in your account is correct. One Tesco customer said on Twitter: 'We use delivery saver because we have 3 young children and both parents work full time – I'm currently stuck in your queue while trying to get the children ready for school before I have to work full time to book my usual weekly slot. Tesco has apologised after its grocery website was overwhelmed with shoppers trying to book delivery slots for Christmas. Customers complained they had been forced to join an online queue for. How to get a Tesco home delivery slot. Tesco recently announced a vast expansion of its fleet of delivery vans and drivers, following a hiring surge over the past week. That means there are now more Tesco food delivery slots available than ever before: 780,000, to be precise, up from 660,000 to weeks ago.
Supermarkets have seen overwhelming demand for online delivery slots, with rival Ocado already running out of slots due to the spike, although more may be made available in early December.
A Tesco spokeswoman said: 'Demand for online slots over the festive period is high, and we have more slots this Christmas than ever before.
Tesco Book A Slot
'We experienced high volumes of traffic to our website and groceries app this morning and temporarily limited the number of customers using it.
'We've now removed the waiting room and customers will be able to log straight on.
'We're sorry for any inconvenience this caused and would like to reassure customers that there are still slots available for home delivery and click and collect over the Christmas period.'
Book A Tesco Delivery Slot
Tesco has apologised to customers after its website struggled to cope with demand from shoppers seeking to secure Christmas delivery slots.
The supermarket giant was forced to install an online queue system to help it manage the 'high volumes of traffic'.
Customers on social media complained about the delay, saying they were being made to wait for hours.
Tesco tweeted in response to apologise 'if things take a bit longer than usual'.
'A lot of customers are using our website and app at the moment,' it added.
After looking at availability, Tesco is able to offer a few delivery slots this week, but the bulk of them are opening up in December. However, if you do need a Tesco delivery, there are a number. So that we can help as many customers as possible, our priority delivery slots will have an 8-hour delivery window – either from 10am-6pm or 2pm-10pm. If you're a vulnerable customer booking a priority slot, please make sure the mobile number in your account is correct. One Tesco customer said on Twitter: 'We use delivery saver because we have 3 young children and both parents work full time – I'm currently stuck in your queue while trying to get the children ready for school before I have to work full time to book my usual weekly slot. Tesco has apologised after its grocery website was overwhelmed with shoppers trying to book delivery slots for Christmas. Customers complained they had been forced to join an online queue for. How to get a Tesco home delivery slot. Tesco recently announced a vast expansion of its fleet of delivery vans and drivers, following a hiring surge over the past week. That means there are now more Tesco food delivery slots available than ever before: 780,000, to be precise, up from 660,000 to weeks ago.
Supermarkets have seen overwhelming demand for online delivery slots, with rival Ocado already running out of slots due to the spike, although more may be made available in early December.
A Tesco spokeswoman said: 'Demand for online slots over the festive period is high, and we have more slots this Christmas than ever before.
Tesco Book A Slot
'We experienced high volumes of traffic to our website and groceries app this morning and temporarily limited the number of customers using it.
'We've now removed the waiting room and customers will be able to log straight on.
'We're sorry for any inconvenience this caused and would like to reassure customers that there are still slots available for home delivery and click and collect over the Christmas period.'
Book A Tesco Delivery Slot
Tesco Home Delivery
